Welcome to the Housing Units Furniture Store FAQ. We’ve compiled answers to the most common questions about our products, delivery, and services to ensure your journey with us is as seamless and enjoyable as the style we bring to your home.
Our Ethos: At Housing Units, we blend timeless elegance with contemporary design, offering thoughtfully curated collections for discerning homeowners, renters, and interior enthusiasts worldwide. Our commitment is to deliver not just furniture, but comfort, style, and reliability right to your doorstep.
Products & Collections
What style of furniture and homewares do you offer?
Our collections are a harmonious blend of timeless elegance and contemporary design. From solid wood bed frames and plush bedding to sleek ceiling light shades and statement bio-ethanol fires, we focus on quality, durability, and style that endures. Browse our menu for categories like Bedroom Ranges, Armchairs, Bathroom Accessories, and Candle Holders to see our full offering.
Are your products suitable for all rooms in the house?
Absolutely. Our curated menu is designed to help you furnish and accessorise your entire home. We offer dedicated collections for the bedroom (Beds, Bedside Tables, Bedding), living areas (Armchairs, Benches, Bio-Ethanol Fires), dining spaces (Bar Stools), bathrooms (Bathroom Mirrors, Towels), and finishing touches throughout (Carpet Runners, Ceiling Light Shades).
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards including Visa and MasterCard, as well as JCB and PayPal for a secure and convenient checkout experience.
Do you ship internationally?
Yes, we offer global delivery to bring style and comfort to your doorstep worldwide. Please note, due to logistical constraints, we are currently unable to ship to select remote regions and parts of Asia. Our delivery promise combines global reach with local care, managed by our UK-based team.
Delivery & Shipping
What are my delivery options and how long will it take?
After order processing (1-2 business days), you can choose from two reliable shipping methods:
- Standard Shipping (Fast & Tracked): Ideal for quicker delivery. Shipped via DHL or FedEx. Flat rate of £12.95. Delivered within 10-15 business days after dispatch.
- Free Shipping: Available on all orders over £50. Delivered via our reliable EMS network within 15-25 business days after dispatch.
Both methods include tracking. For select large items, room-of-choice delivery is available*.
Can I track my order?
Yes, transparency is key to your delivery journey. For Standard Shipping, you will receive a DHL/FedEx tracking link via email. For Free Shipping (EMS), a tracking number will be provided. You can monitor your parcel’s journey in real-time.
Do you offer assembly or setup?
For select large items, we offer room-of-choice delivery and basic setup*. Details of this service are provided clearly at checkout for eligible products.
Returns & Refunds
What is your returns policy?
We stand firmly by the quality of our materials and craftsmanship. If any item does not meet your expectations, our hassle-free returns policy allows you to initiate a return within 15 days of receiving your order. Please contact our customer care team to arrange collection and a full refund.
Are there any items that cannot be returned?
For health and safety reasons, certain personal or hygienic items like bedding (unless unopened and in original packaging) may have restrictions. Full details are available in our comprehensive returns policy. When in doubt, please contact our team for clarification before returning.
Customer Service
How can I contact your customer service team?
Our friendly, UK-based team is always here to provide clarity and support. Whether you have questions about shipping times, order tracking, or delivery to your specific region, please reach out via email at [email protected]. You can also write to us at our Leicester address: Housing Units Furniture Store, 64 Wharf St S, Leicester, GB LE3G 3YZ.
Need Further Assistance?
Our dedicated customer care team oversees every shipment with personalised oversight. We’re honoured to be part of your journey toward a home that truly reflects your style, comfort, and value.
Email: [email protected]